Introduction
Welcome to Respect Experts. These terms and conditions govern your use of our website and services. By using our website or engaging our services, you agree to be bound by these terms.
Company Details:
- Trading name: Respect Experts
- Registered name: Respect Digital Limited
- Website: www.respectexperts.co.uk
- Email: info@respectexperts.co.uk
- Registered address: Office 3357 321-323 High Rd, Romford, Essex RM6 6AX
If you don’t agree with any part of these terms, please don’t use our website or services.
About Our Services
Respect Experts provides digital marketing consultancy services, including:
- WordPress website development and maintenance
- Search engine optimisation (SEO)
- Content creation and strategy
- Digital marketing advice and implementation
- Website hosting guidance
- Technical support and troubleshooting
What We Don’t Provide
We don’t offer:
- Legal or financial advice
- Guaranteed search engine rankings
- Programming or coding
- Website hosting services directly
- E-commerce platform management
- Social media account management (unless specifically agreed)
Website Use
Acceptable Use
You may use our website for:
- Learning about our services
- Contacting us for business enquiries
- Reading our blog content and resources
- Subscribing to our newsletter
Prohibited Activities
You must not:
- Use our website for unlawful purposes
- Attempt to gain unauthorised access to our systems
- Share false or misleading information
- Upload malicious code or viruses
- Copy our content without permission
- Use our website to spam or harass others
Age Requirements
Our services are designed for business owners and adults. Users must be at least 16 years old to use our website or services, in line with UK data protection requirements.
Intellectual Property
Our Content
All content on our website, including text, images, graphics, and code, is owned by Respect Experts/Respect Digital Limited or used with permission. This includes:
- Blog articles and guides
- Website design and layout
- Company logos and branding
- Service descriptions and methodologies
You may read and reference our content for personal or business use, but you cannot reproduce, distribute, or sell it without written permission.
Your Content
When you provide content to us (such as website text, images, or project materials), you confirm that:
- You own the content or have permission to use it
- The content doesn’t infringe on others’ rights
- You grant us permission to use it for the agreed project purposes
We respect your ownership and won’t use your content beyond what’s necessary to deliver our services.
Service Provision
How We Work
Our service process includes:
- Initial consultation: Understanding your needs and goals
- Proposal: Outlining recommended services and costs
- Agreement: Confirming project scope and timelines
- Delivery: Implementing the agreed services
- Support: Providing ongoing assistance as needed
Your Responsibilities
To help us deliver effective services, you agree to:
- Provide accurate information about your business
- Supply necessary materials and access in a timely manner
- Respond to our communications within reasonable timeframes
- Review and approve work at agreed milestones
- Make agreed payments on time
Project Timelines
We provide realistic timelines based on project scope and current workload. Timelines may be affected by:
- Delays in receiving materials or feedback from you
- Changes to project requirements
- Technical issues beyond our control
- Third-party service provider delays
We’ll communicate any potential delays promptly and work to minimise their impact.
Changes to Services
If you want to modify project scope after we begin work:
- We’ll assess the implications for timeline and cost
- Additional work will incur extra charges based on our current rates
- All changes must be agreed in writing before proceeding
- Significant changes may require a revised timeline or new agreement
Payment Terms
Consultation Fees
Initial consultations may be offered free of charge or at a fixed rate. Any charges will be clearly communicated before booking.
Project Payments
For larger projects, we work on a milestone basis:
- Deposit: Usually 50% before work begins
- Interim payments: At agreed project milestones
- Final payment: On project completion
Payment terms will be specified in your individual service agreement.
Payment Methods
We accept payment by:
- Bank transfer (BACS)
- Online payment systems where available
Late Payments
If payments become overdue:
- 7 days overdue: Automatic reminder email sent
- 14 days overdue: Formal notice and work may be suspended
- 30 days overdue: Interest charged at 8% per annum above Bank of England base rate
- 60 days overdue: We reserve the right to engage debt collection services or terminate the agreement
We understand business cash flow challenges and encourage early communication if payment difficulties arise.
Limitation of Liability
What We’re Responsible For
We commit to:
- Delivering services with reasonable skill and care
- Meeting agreed specifications and timelines where possible
- Providing ongoing support as specified in our agreements
- Correcting errors in our work at no additional charge
What We’re Not Liable For
We cannot be held responsible for:
- Indirect losses: Such as loss of profits, business opportunities, or reputation
- Third-party services: Issues with hosting providers, payment systems, or other external services
- Force majeure: Events beyond our control, including natural disasters, strikes, or government actions
- Client decisions: Outcomes resulting from your business decisions or strategies
- Technical limitations: Restrictions imposed by third-party platforms or services
Maximum Liability
Our total liability for any project or service is limited to the amount you’ve paid us for that specific work. This limitation applies regardless of whether the claim is based on contract, negligence, or other legal theory.
Website Availability
Best Efforts
We make every effort to keep our website available 24/7, but we cannot guarantee continuous access. Our website may be unavailable due to:
- Scheduled maintenance (we’ll try to notify you in advance)
- Technical issues or server problems
- Third-party service provider outages
- Security measures or emergency maintenance
No Warranties
Our website is provided “as is” without any warranties about:
- Continuous availability
- Error-free operation
- Compatibility with all devices or browsers
- Accuracy of all information at all times
Data Protection and Privacy
We handle your personal information in accordance with our Privacy Policy and UK data protection laws. By using our services, you consent to our data processing as described in that policy.
Termination
Ending Our Relationship
Either party may end our relationship by giving reasonable notice. Upon termination:
- Outstanding payments become due immediately
- We’ll provide completed work up to the termination date
- Confidential information must be returned or destroyed
- Ongoing obligations (like confidentiality) continue
Immediate Termination
We may terminate our relationship immediately if:
- You breach these terms significantly
- Payments are seriously overdue
- You provide false or misleading information
- Your business becomes insolvent
Confidentiality
We respect the confidential nature of your business information and commit to:
- Keeping your business details private
- Not sharing information with competitors
- Using information only for agreed purposes
- Maintaining confidentiality after our relationship ends
You agree to keep our working methods and business information confidential.
Governing Law and Disputes
These terms are governed by English and Welsh law. Any disputes will be subject to the jurisdiction of English and Welsh courts.
Dispute Resolution
Before taking legal action, we encourage:
- Direct discussion: Contact us to discuss any concerns
- Mediation: Using a neutral third party to help resolve disputes
- Arbitration: Binding decision by an independent arbitrator
Most issues can be resolved through open communication.
Force Majeure
Neither party will be liable for delays or failures due to circumstances beyond reasonable control, including:
- Natural disasters or extreme weather
- Government actions or changes in law
- Strikes or labour disputes
- Cyber attacks or major technical failures
- Pandemic restrictions or health emergencies
We’ll communicate any such issues promptly and work to minimise their impact.
Severability
If any part of these terms is found to be unenforceable, the remaining provisions will continue to apply. We’ll work to replace any invalid terms with enforceable alternatives that achieve the same purpose.
Updates to These Terms
We may update these terms occasionally to reflect:
- Changes in our services
- New legal requirements
- Improvements to clarity or coverage
We’ll notify you of significant changes by:
- Posting updated terms on our website
- Emailing active clients about major changes
- Including the revision date at the top of this document
Continued use of our services after changes indicates acceptance of the updated terms.
Entire Agreement
These terms, together with any specific service agreements and our Privacy Policy, constitute the entire agreement between us. They supersede any previous agreements or understandings.
Any modifications must be agreed in writing and signed by both parties.
Contact Information
For questions about these terms or to discuss any concerns please contact us.
We’re committed to clear communication and will respond to your enquiries promptly.