Who We Are
Respect Experts is a digital marketing consultancy based in the UK. We specialise in WordPress websites, SEO, content creation, and digital marketing services for sole traders and small businesses.
For any questions about this privacy policy or how we handle your data, please contact us.
Our Commitment to Your Privacy
We take your privacy seriously and are committed to protecting your personal information. This policy explains how we collect, use, and protect your data in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
Personal Information You Provide
When you contact us or use our services, we may collect:
- Contact details: Your name, email address, phone number, and business name
- Enquiry information: Details about your business needs, project requirements, and questions
- Newsletter preferences: If you subscribe to our updates
- Communication records: Emails, phone calls, and meeting notes related to our services
Information Collected Automatically
When you visit our website, we automatically collect:
- Technical information: Your IP address, browser type, operating system, and device information
- Website usage: Pages visited, time spent on site, and how you found us
- Analytics data: Through Google Analytics to understand how visitors use our website
How We Use Your Information
We use your personal information for the following purposes:
Providing Our Services
- Responding to your enquiries about our digital marketing services
- Delivering WordPress, SEO, and content creation projects
- Providing ongoing support and advice
- Managing our business relationship with you
Communication
- Sending you information about our services (only if you’ve requested it)
- Sharing industry insights and tips through our newsletter (with your consent)
- Following up on consultations and project progress
Website Improvement
- Understanding how visitors use our website
- Improving our content and user experience
- Identifying technical issues and fixing them
Legal Compliance
- Meeting our legal and regulatory obligations
- Protecting our business interests where necessary
Legal Basis for Processing
We process your personal data based on:
- Consent: When you agree to receive newsletters or marketing communications
- Contract: When providing services you’ve requested
- Legitimate interests: For business operations, website analytics, and improving our services
- Legal obligation: Where required by law
Data Sharing and Third Parties
We do not sell, rent, or trade your personal information to third parties. We may share your data only in these limited circumstances:
Service Providers
We work with trusted third-party providers who help us deliver our services:
- Google Analytics: For website analytics (anonymised data)
- Email providers: For sending newsletters and communications
- Cloud storage: For secure data backup and project management
- Payment processors: If you purchase our services
All third parties are required to protect your data and use it only for the purposes we specify.
Legal Requirements
We may disclose your information if required by law, court order, regulatory investigation, or to protect our legitimate business interests.
Data Retention
We keep your personal information only as long as necessary:
- Enquiry data: Deleted after 3 years if no business relationship develops
- Client project data: Retained for 7 years after project completion for business and tax records
- Newsletter subscriptions: Until you unsubscribe or we cease operations
- Website analytics: Google Analytics retains anonymised data for 26 months
International Data Transfers
Some of our service providers operate outside the UK and may process your data internationally. This includes:
- Google Analytics: Data processed in the United States under Google’s privacy frameworks
- Email services: May use servers in the European Economic Area or other approved countries
- Cloud storage: Backup services may use international data centres
When data is transferred internationally, we ensure appropriate safeguards are in place:
- Adequacy decisions: Using countries approved by the UK government as having adequate data protection
- Standard contractual clauses: Legally binding contracts approved by the ICO
- Certification schemes: Services certified under recognised international privacy frameworks
We regularly review our service providers to ensure ongoing compliance with UK data protection requirements.
Your Rights
Under UK data protection law, you have the following rights:
Right to Access
You can request a copy of the personal data we hold about you, free of charge.
Right to Rectification
You can ask us to correct inaccurate or incomplete personal data.
Right to Erasure
You can request deletion of your personal data in certain circumstances.
Right to Restrict Processing
You can ask us to limit how we use your personal data.
Right to Data Portability
You can request your data in a portable format to transfer to another service.
Right to Object
You can object to processing based on legitimate interests or for marketing purposes.
Rights Regarding Automated Decision-Making
We don’t use automated decision-making or profiling that significantly affects you.
Exercising Your Rights
To exercise any of these rights, contact us using the details at the top of this policy. We’ll respond within one month, though this may be extended to two months for complex requests.
You may need to provide identification to verify your identity before we can action your request.
Data Security
We protect your personal information using appropriate technical and organisational measures:
- Encryption: Sensitive data is encrypted during transmission and storage
- Access controls: Only authorised personnel can access personal data
- Regular updates: We keep our security measures current
- Staff training: Our team understands data protection responsibilities
While we take reasonable precautions, no internet transmission is completely secure. We cannot guarantee absolute security but will notify you of any significant data breaches as required by law.
Cookies and Tracking
Our website uses cookies to improve your browsing experience. For detailed information about the cookies we use, please see our Cookie Policy.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We’ll notify you of significant changes by:
- Posting the updated policy on our website
- Sending an email to subscribers (for major changes)
- Including a notice on our homepage
The “last updated” date at the top shows when this policy was most recently revised.
Children’s Privacy
Our services are designed for businesses and adults. We don’t knowingly collect personal information from children under 16. If you believe we’ve collected information from a child, please contact us immediately.
Complaints
If you’re unhappy with how we’ve handled your personal data, please contact us first so we can try to resolve the issue.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Information Commissioner’s Office
- Website: ico.org.uk
- Phone: 0303 123 1113
- Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Contact Us
If you have any questions about this privacy policy or how we handle your personal data, please get in touch.
We’re here to help and will respond to privacy-related enquiries promptly.